Shipping policy

Your order will be sent within the period indicated in each of the product sheets.
 
Our products are manufactured especially for you, so once the order is validated, it is processed immediately at the factory so that you have it as soon as possible.
 
Once manufactured, our mattresses and toppers are vacuum packed to guarantee their hygiene and facilitate their transport.
 
For greater protection, the product is protected with a double packaging: the hermetic bag that keeps the mattress under vacuum and an outer box that protects it from dirt during transport. If when you receive your order, you notice that the box is a little damaged or dirty, don't worry that almost certainly your product will be in perfect condition inside. However, if you notice large damage, do not hesitate to indicate it on the courier delivery note and notify us immediately by email at info@colchonesbezen.com
 
In order to offer our customers the best service and that they have their order as soon as possible, there are certain models and more standard sizes with IMMEDIATE availability, if so (and this is indicated in the product sheet when you are making the purchase) will leave our warehouses the day after processing your order.
 
The product will be delivered by messenger service. You will receive a shipping confirmation email as soon as the transport company provides us with the tracking number so that you can easily locate your order.
 
Once your order has been dispatched, the transit times are approximately as follows:
 
Spain - 24 to 72 hours
France - 3 to 5 days
Italy - 3 to 5 days
Germany - 4 to 6 days
 
The transport company will send you an SMS advising of the delivery.

When you receive your product, do not forget to check its size on the label attached to the box to make sure that there is no error and it is the requested measurements and that you will need.
 
Once you open it and remove it from its vacuum bag, your mattress will return to its original shape and size in less than 24 hours. Let it rest and soon you will be able to rest in it.


We hope you enjoy your new break.

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