FAQ

My mattress is vacuum packed, when does it regain its original shape?

Once your mattress is opened and released from the vacuum bag, it will gradually begin to return to its original shape. Although your mattress will be ready much earlier, we recommend not using it before 24 hours to ensure that it is fully recovered.

What maintenance does my mattress need?

Although our mattresses are made with high quality materials that make them recover their shape very easily, it is convenient to follow some guidelines:

Rotate the position from head to toe about once a month so that the pressure of the weights changes areas.

If your mattress is double-sided, you should also turn it periodically.

It is important that you check the status of base.

We recommend that you use rigid bases if you want greater firmness and slatted base if you want more flexibility.

In the case of people weighing more than 110 kgs, we always recommend rigid bases, in order to safeguard the good condition of your mattress.

What warranty does my product have?

The guarantee of our products due to manufacturing defects is two years, except in the cases that are explicitly indicated in the product sheet, or in the promotional campaign, a longer guarantee period.

To make the guarantee effective, contact our customer service department and they will tell you the steps to follow in each case.

Can I postpone my purchase?

Yes.
In the purchase process, you will be able to choose the installment payment option with PAGANTIS as the payment method for your order.

Choose the installment and term that best suits your needs.

When will I recive my order?

Your order will be sent within the period indicated in each of the product sheets.

Our products are manufactured especially for you, so once the order is validated, it is processed immediately at the factory so that you have it as soon as possible.

In order to offer our customers the best service and that they have their order as soon as possible, there are certain models and more standard sizes with IMMEDIATE availability, if so (and this is indicated in the product sheet when you are making the purchase) will leave our warehouses the day after processing your order.

You will receive a shipping confirmation email as soon as the transport company provides us with the tracking number so that you can easily locate your order.

Transit times are approximately as follows:

Spain - 24 to 72 hours
France - 3 to 5 days
Italy - 3 to 5 days
Germany - 4 to 6 days

The transport company will send you an SMS advising of the delivery.

Can I request assembly and collection of my old products?

If you want any additional service, get in touch with us and together we will assess the best way to help you.

Where are Bezen mattresses made?

We have been manufacturing our mattresses in Spain for more than forty years in the Madrid area.

Can the size of my mattress vary from what was ordered?

Since mattresses are manufactured with padding, foams and fabrics that can undergo certain changes in their manufacturing process, it may happen that there is a slight difference in the final size of the product that could vary by more or less two centimeters and that is considered a normal tolerance according to the UNE-EN 1334: 1996 standard.

These differences may affect the height, width or length of the mattress and would not be subject to a return or exchange of the product.