- Rotate the position from head to toe approximately once a month so that the pressure of the weights changes areas. - If your mattress is double-sided, you should also turn it periodically.
It is important that you check the status of the base. We recommend that you use rigid bases if you want greater firmness and slatted base if you want more flexibility. In the case of people weighing more than 110 kgs, we always recommend rigid bases, in order to safeguard the good condition of your mattress.
To make the guarantee effective, contact our customer service department and they will tell you the steps to follow in each case.
Our products are manufactured especially for you, so once the order is validated, it is processed immediately at the factory so that you have it as soon as possible.
In order to offer our customers the best service and that they have their order as soon as possible, there are certain models and more standard sizes with IMMEDIATE availability, if so (and this is indicated in the product sheet when you are making the purchase) will leave our warehouses the day after processing your order.
You will receive a shipping confirmation email as soon as the transport company provides us with the tracking number so that you can easily locate your order.
Transit times are approximately as follows:
Spain - 24 to 72 hours
France - 3 to 5 days
Italy - 3 to 5 days
Germany - 4 to 6 days
The transport company will send you an SMS advising of the delivery.